Search Advanced Search
General Questions (55)
Studio Series (23)
Evolution Series (40)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-MINI (16)
G-SATA (14)
Advanced Search
Search our FAQ to find resolutions to common issues.
My G-RAID (Legacy) randomly un-mounts from my system


This condition affected some G-RAID units manufactured around Aug 2006.

Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service. 
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.

MAC OS X Symptoms
You may get the error “Device Removal – The device you removed was not properly put away...” or the “Spinning Beach Ball.”

Windows XP Symptoms
The drive is no longer visible in Explorer or you may get the “Spinning Hour Glass” when accessing the drive.



Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 1 Article Created: 08-06-2009 21:50 PMLast Modified: 08-01-2013 13:33 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
I want to use my G-Technology drive on BOTH Mac and Windows
All G-Technology drives are formatted for Mac Operating System. To use these drives on both Windows and Mac platforms, you have two options....
Windows Thunderbolt Driver Installation (ASMedia)
How to install Thunderbolt Driver for Windows (ASMedia Driver)...
Quick Setup for G-Technology Products
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
 Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
Formatting your drive for both Mac and Windows using ex-FAT
 This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
Is it ok to stack my G-DRIVEs on top of one another?
The short answer is yes....
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
What is the difference between the G-DRIVE and G-RAID?
G-Technology drive power consumption.
  Table for power consumption for your G-Technology drive....