CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
My G-RAID (Legacy) randomly un-mounts from my system

 

This condition affected some G-RAID units manufactured around Aug 2006.

STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service. 
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.

MAC OS X Symptoms
You may get the error “Device Removal – The device you removed was not properly put away...” or the “Spinning Beach Ball.”

Windows XP Symptoms
The drive is no longer visible in Explorer or you may get the “Spinning Hour Glass” when accessing the drive.

 

 


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 1 Article Created: 08-06-2009 21:50 PMLast Modified: 08-01-2013 13:33 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
I recreated my raid using the web GUI but I don't see my hard drive on the desktop
  ...
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
 Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
My G-Technology drive does not show up on my Windows computer
Out of the box, all G-Technology drives are formatted for Mac Operating Systems. Depending on whether or not you will be using your G-Technology drive on both Mac/Windows or Windows only, you will need to reformat it for NTFS or ex-FAT. Click to read more....
Can I use the G-DRIVE ev as a standalone external hard drive?
Yes. The G-DRIVE ev external hard drive modules provide the flexibility for use with the G-DOCK ev with Thunderbolt or as a standalone external hard drive. The G-DRIVE ev external hard drive feature USB 3.0 for connecting to other computers or workstations and a SATA interface for easy plug-and-play connectivity to the G-DOCK ev with Thunderbolt....
My G-SPEED Sometimes Will Not Mount
In most cases the G-SPEED auto detects the speed of the fibrer channel connection, however sometimes it does not, causing the volume not to mount....
Why won’t my G-DRIVE with Thunderbolt power on?
If your G-DRIVE with Thunderbolt will not power on, make sure that the USB or Thunderbolt cable is properly connected to a computer that is powered on....
How to Connect as a Wireless Network Drive on Mac OSX
As a wireless drive you can access and mange your G-CONNECT and it's content via the G-CONNECT's wireless connection. Select your G-CONNECT wireless network (SSID) through your wireless network manager....
What is the proper way to disconnect/unmount my G-Technology drive from my computer?
UNMOUNTING/DISCONNECTING G-Technology drives  A nice feature of many G-Technology drives is the ability to be connected and disconnected while your computer is running. ...
Replace a Failed Drive Module/Rebuilding RAID 5 for G-SPEED Q
  ...