CompanyLogo
Search Advanced Search
Categories
General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
My G-RAID (Legacy) randomly un-mounts from my system

 

This condition affected some G-RAID units manufactured around Aug 2006.

STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service. 
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.

MAC OS X Symptoms
You may get the error “Device Removal – The device you removed was not properly put away...” or the “Spinning Beach Ball.”

Windows XP Symptoms
The drive is no longer visible in Explorer or you may get the “Spinning Hour Glass” when accessing the drive.

 

 


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 1 Article Created: 08-06-2009 21:50 PMLast Modified: 08-01-2013 13:33 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
Can I boot using the PCIe card that ships with the G-SPEED eS?
No, it does not....
I moved a lot of files to the trash, but the computer says my disk is full, why?
Simply throwing files or folder to the trash does not delete it from the hard drive. This is done so that one can recover a file or folder that may have been thrown in the trash....
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
How to Connect as a Wireless Network Drive on Mac OSX
As a wireless drive you can access and mange your G-CONNECT and it's content via the G-CONNECT's wireless connection. Select your G-CONNECT wireless network (SSID) through your wireless network manager....
External Hard Drive Encryption for Mac
 Steps to encrypt an external hard drive....
What brand of Hard Drive is inside my G-Technology drive?
G-Technology is exclusively using HGST brand hard drives in all products.  ...
How many Thunderbolt devices can I attach?
One of the great features with Thunderbolt technology is the ability to daisy-chain up to 6 high-performance devices. Please note that only 2 display devices can be used within the 6 Thunderbolt device daisy chain. Additionally, any device with only one Thunderbolt port must be the last device in the daisy-chain....
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
Installing a RAID controller for your G-SPEED eS
 This article contains information on how tinstall a RAID Controller for your G-SPEED eS....