CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
My G-RAID (Legacy) randomly un-mounts from my system

 

This condition affected some G-RAID units manufactured around Aug 2006.

STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service. 
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.

MAC OS X Symptoms
You may get the error “Device Removal – The device you removed was not properly put away...” or the “Spinning Beach Ball.”

Windows XP Symptoms
The drive is no longer visible in Explorer or you may get the “Spinning Hour Glass” when accessing the drive.

 

 


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 1 Article Created: 08-06-2009 21:50 PMLast Modified: 08-01-2013 13:33 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software....
What are the requirements for using an eSATA card with the G-SPEED Q?
 The G-SPEED Q does not require an eSATA card to operate, but is compatible with eSATA cards for improved performance....
Unable to play home recorded movie's
Most video cameras capture video in specific encoding live AVCHD and may require some processing / editing. ...
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
What do the activity LED colors mean on my G-DOCK?
There are two Activity LEDs on the front of the G-DOCK unit, with one located next to each drive bay....
Quick Setup for G-Technology Products
    ...
Safely Ejecting Your G-Technology Drive
 How to properly eject your drive before disconnecting or powering off....
G-Technology Power Supply Specifications
    ...