CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
My G-RAID (Legacy) randomly un-mounts from my system

 

This condition affected some G-RAID units manufactured around Aug 2006.

STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service. 
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.

MAC OS X Symptoms
You may get the error “Device Removal – The device you removed was not properly put away...” or the “Spinning Beach Ball.”

Windows XP Symptoms
The drive is no longer visible in Explorer or you may get the “Spinning Hour Glass” when accessing the drive.

 

 


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 1 Article Created: 08-06-2009 21:50 PMLast Modified: 08-01-2013 13:33 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
What are the requirements for using an eSATA card with the G-SPEED Q?
 The G-SPEED Q does not require an eSATA card to operate, but is compatible with eSATA cards for improved performance....
What RAID settings does G-RAID ship in?
The G-RAID ships in a RAID 0 (Stripe) configuration allowing for increased performance....
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
 Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
Difficulties transferring files 30GB or greater with the G-DRIVE and G-SPEED
G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.  Recently, it has come to our attention ...
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software....
The LED’s on my G-DOCK ev are not illuminating
 This article contains information on how to trouble shoot your G-DOCK ev if the LEDs are not illuminating...
What do the activity LED colors mean on my G-DOCK?
There are two Activity LEDs on the front of the G-DOCK unit, with one located next to each drive bay....
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
What do the indicator lights mean?
Find out what the lights on the front of the G-SPEED Q mean....