CompanyLogo
Search Advanced Search
Categories
General Questions (55)
Studio Series (29)
Shuttle Series (6)
Evolution Series (40)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (15)
G-SATA (13)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
My G-RAID (Legacy) randomly un-mounts from my system

 

This condition affected some G-RAID units manufactured around Aug 2006.

STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.

Your Drive requires service. 
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by clicking here.

MAC OS X Symptoms
You may get the error “Device Removal – The device you removed was not properly put away...” or the “Spinning Beach Ball.”

Windows XP Symptoms
The drive is no longer visible in Explorer or you may get the “Spinning Hour Glass” when accessing the drive.

 

 


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 1 Article Created: 08-06-2009 21:50 PMLast Modified: 08-01-2013 13:33 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
How to copy files to your G-Technology external hard drive
 Copying files over to the g-technology external hard drive in both Windows and Mac....
G-Technology Power Supply Specifications
   ...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
How to Connect to Media Devices
G-CONNECT supports iTunes® sharing and is a DLNA® compatible device. ...
How do I create a RAID set with a G-SATA (and more)?
How to create a RAID set on Windows or OS X...
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
What is the difference between the G-DRIVE and G-RAID?
   ...
Quick Setup for G-Technology Products
    ...
Can I use any USB cable with my G-Technology Drive?
 We recommend using only the included USB cable with your drive....
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...