General Questions (36)
G-DRIVE ev (6)
G-DRIVE ev PLUS (6)
G-DOCK ev with Thunderbolt (15)
G-DRIVE mini (25)
G-DRIVE mobile (18)
G-DRIVE mobile USB (17)
G-DRIVE slim (17)
G-RAID (legacy) (22)
G-RAID mini (25)
G-RAID Thunderbolt (15)
G-SPEED Q (25)
G-SPEED eS PRO (21)
G-SPEED eS (33)
G-SPEED FC (16)
G-SPEED FC XL (20)
XL 12 (14)
XL 16 (14)
Search our FAQ to find resolutions to common issues.
When trying to access my drive I get the "Spinning beach ball" on the MAC or the "Spinning hourglass" on the PC
STOP USING YOUR DRIVE IMMEDIATELY
Continuing to use your Drive with these symptoms could cause data loss.
Your Drive requires service.
Contact G-Technology Support to obtain an RMA to return your drive for service. The most efficient way to obtain an RMA is to use our web form by
Add to Favorites
Article ID: 37
Article Created: 08-06-2009 21:50 PM
Last Modified: 08-06-2009 21:50 PM
How well did this article answer your question?
Most Recently Viewed Articles
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers. ...
How does the G-CONNECT software categorize the content stored on the G-CONNECT?
As soon as a file has been placed onto G-CONNECT, the device begins the indexing process....
Can I use a portable battery pack to power my G-CONNECT?
Yes, there are a variety of portable external battery products on the market that will not only power your tablets and smartphones, but also your G-CONNECT (Mophie, Hyperjuice)....
What are the G-CONNECT iPad Application Supported File Formats
The following table represents supported video playback requirements for the G-CONNECT iPad application....
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
Adding files through the Web Application
You may upload files directly to the device by using the G-CONNECT Web Application Upload feature. ...
About the Web Application Media Browser
The following functionality is available in the File Browser of the Web Application, to view and manage content....
About the Web Application File Browser
The following functionality is available in the File Browser for the Web Application, to view and manage content....
Admin and Guest Users
In the Username field, choose whether you will be signing in as Admin or Guest. The Admin user is the owner of the G-CONNECT device....
Knowledge Management Software