CompanyLogo
Search Advanced Search
Categories
General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
Troubleshooting RocketRaid-based G-SPEED Setup Tips

Troubleshooting RocketRaid-based G-SPEED Setups Tips

Ensure that the RR adapter card is in the correct slot. The RR2314 requires a 4X slot, the RR4322 and RR4522 require a 8X slot for best performance. Check that the card is seated properly.

Check drive and enclosure for proper indicator lamps. Each drive should have a blue LED enabled to indicate health. The enclosure will also have a blue LED enabled. A red lamp indicates a problem with the unit.

Check or replace cables, or try another port on the adapter card.

Log into the WEB GUI. Logging into the WEB GUI successfully indicates an adapter card that is generally functioning properly. Once logged into the WEB GUI, there are more troubleshooting options available.

  1. The first place to check is the Manage>Array page that comes up on login. There you can see all the drives connected to the card along with the RAID sets associated with those drives. The lower part of the window is a list of the Physical Device connected to the RR card, and the upper part of the window are the Logical Devises, where the RAID sets created with those drives appear. If there is a current RAID set that does not appear in the Logical Devise section but does appear in the Physical Devises, try clicking the Rescan button a number of times until the Logical Device you are troubleshooting appears.
  2. Another area to look at is the Drive Status, where you can monitor the drives temperature and bad sector count.
  3. The Events Log can give the details of everything that has occurred during the operation of the Array, including drives connecting/disconnecting, drive initialization, drive failures, card failures, and more.

Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 150 Article Created: 07-30-2013 16:25 PMLast Modified: 07-30-2013 16:25 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
What happens if I have a hard drive failure in RAID 0?
  ...
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software....
How much video can I store on my G-Technology Drive?
It is dependent on the type of video footage you are working with. See the chart below for more information....
Missing capacity on G-SPEED eS PRO using 3TB drives
To upgrade a G-Technology 2 port mini-SAS card to support the G-SPEED eS PRO 12TB model, please follow the steps in this article.  ...
How do I create a RAID set with a G-SATA (and more)?
How to create a RAID set on Windows or OS X...
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
Formatting your drive for both Mac and Windows using ex-FAT
 This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
On Windows 7/Vista I cannot see my drive in Computer
  ...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....