General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
Search our FAQ to find resolutions to common issues.
I installed Windows XP Service Pack 2 (SP2) on my PC and now my G-RAID (Legacy) is running slowly. What can I do to regain performance?
SP2 limits the performance of all FireWire devices (We don't get that one either...). In order to get your G-RAID to operate optimally with SP2 we have updated the firmware to overcome this issue.
Click here for instructions on updating G-RAIDs firmware
ONLY install this is update if your G-RAID serial number (located on the bottom of the unit) falls within
106010001-111010001 - newer units already include this update
Delete from Favorites
Article ID: 15
Article Created: 08-06-2009 21:50 PM
Last Modified: 08-06-2009 21:50 PM
How well did this article answer your question?
Most Recently Viewed Articles
I want to use my G-Technology drive on BOTH Mac and Windows
All G-Technology drives are formatted for Mac Operating System. To use these drives on both Windows and Mac platforms, you have two options....
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
How much video can I store on my G-Technology Drive?
It is dependent on the type of video footage you are working with. See the chart below for more information....
Are there any other ways to access the content on the G-CONNECT with my iOS device?
The G–CONNECT supports a variety of interface protocols that allow you to access, view and play content directly from the G–CONNECT....
Quick Setup for G-Technology Products
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac....
My G-Drive is formatted for Mac out of the box. How do I format the drive for use on Windows?
Windows recognizes the drive as a GPT protected partition......
I moved a lot of files to the trash, but the computer says my disk is full, why?
Simply throwing files or folder to the trash does not delete it from the hard drive. This is done so that one can recover a file or folder that may have been thrown in the trash....
What brand of Hard Drive is inside my G-Technology drive?
G-Technology is exclusively using HGST brand hard drives in all products. ...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
Knowledge Management Software