General Questions (55)
Studio Series (23)
Evolution Series (28)
G-DRIVE Family (42)
G-RAID Family (52)
G-SPEED/G-SAFE Family (53)
Search our FAQ to find resolutions to common issues.
I installed Windows XP Service Pack 2 (SP2) on my PC and now my G-RAID (Legacy) is running slowly. What can I do to regain performance?
SP2 limits the performance of all FireWire devices (We don't get that one either...). In order to get your G-RAID to operate optimally with SP2 we have updated the firmware to overcome this issue.
Click here for instructions on updating G-RAIDs firmware
ONLY install this is update if your G-RAID serial number (located on the bottom of the unit) falls within
106010001-111010001 - newer units already include this update
Add to Favorites
Article ID: 15
Article Created: 08-06-2009 21:50 PM
Last Modified: 08-06-2009 21:50 PM
How well did this article answer your question?
Most Recently Viewed Articles
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...
How do I initialize G-RAID?
How to initialize G-RAID on Macintosh or Windows system....
I want to use my G-Technology drive on BOTH Mac and Windows
All G-Technology drives are formatted for Mac Operating System. To use these drives on both Windows and Mac platforms, you have two options....
Formatting your drive for both Mac and Windows using ex-FAT
This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
My G-SPEED Sometimes Will Not Mount
In most cases the G-SPEED auto detects the speed of the fibrer channel connection, however sometimes it does not, causing the volume not to mount....
Quick Setup for G-Technology Products
What RAID settings does G-RAID ship in?
The G-RAID ships in a RAID 0 (Stripe) configuration allowing for increased performance....
Can I use any USB cable with my G-Technology Drive?
We recommend using only the included USB cable with your drive....
How to format/reformat your drive for Mac (HFS+)
Follow these steps to format your drive for use on the Mac:...
Using the RAID function within Mac OS for your G-RAID Thunderbolt
Knowledge Management Software