CompanyLogo
Search Advanced Search
Categories
General Questions (41)
G-CONNECT (53)
G-DRIVE ev (6)
G-DRIVE ev PLUS (6)
G-DOCK ev with Thunderbolt (15)
G-DRIVE (21)
G-DRIVE mini (25)
G-DRIVE mobile (18)
G-DRIVE mobile USB (17)
G-DRIVE slim (17)
G-MINI (16)
G-RAID (26)
G-RAID (legacy) (22)
G-RAID mini (25)
G-RAID Thunderbolt (15)
G-SATA (15)
G-SAFE (19)
G-SPEED (24)
G-SPEED Q (25)
G-SPEED eS PRO (21)
G-SPEED eS (33)
G-SPEED FC (16)
G-SPEED FC XL (20)
XL 12 (14)
XL 16 (14)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
My video displays a thumbnail, but it does not play

My video displays a thumbnail, but it does not play

Video playback through your browser is dependent on your specific browser configuration and plugins. You can attempt to play this media or download the file directly to your system.

Depending on the size of your media file, some browsers download the complete video before playback. A full-length movie may take several minutes to load.

For more information and alternative video playback solutions, visit the Playing/Viewing content FAQ.


Print  Email  Save  Notify Me  Delete from Favorites 
Article ID: 130 Article Created: 07-22-2013 17:13 PMLast Modified: 07-22-2013 17:13 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
External Drive Troubleshooting - Windows
Basic External Drive Troubleshooting steps for Windows. ...
Quick Setup for G-Technology Products
    ...
Difficulties transferring files 30GB or greater with the G-DRIVE and G-SPEED
G-Technology places a high value on the quality of our products and we want our customers to always expect that our products meet your expectations.  Recently, it has come to our attention ...
Can I use any USB cable with my G-Technology Drive?
 We recommend using only the included USB cable with your drive....
I want to use my G-Technology drive on BOTH Mac and Windows
All G-Technology drives are formatted for Mac Operating System. To use these drives on both Windows and Mac platforms, you have two options....
My video displays a thumbnail, but it does not play
Video playback through your browser is dependent on your specific browser configuration and plugins....
How to format/reformat your drive for Mac (HFS+)
 Follow these steps to format your drive for use on the Mac:...
Formatting your drive for both Mac and Windows using ex-FAT
 This article contains information how to format your G-Technology hard drive for use with both Windows and Mac using the ex-FAT format....
Formatting NTFS for Windows
 This article contains information on how to format your G-Technology Hard Drive in NTFS for use with Windows....
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac...