CompanyLogo
Search Advanced Search
Categories
General Questions (53)
Studio Series (20)
Evolution Series (27)
G-DRIVE Family (41)
G-RAID Family (51)
G-SPEED/G-SAFE Family (52)
G-CONNECT (53)
G-MINI (16)
G-SATA (15)
Search
Advanced Search
FAQs
Search our FAQ to find resolutions to common issues.
Why is there a USB Y-Cable?

Why is there a USB Y-Cable?

There are some situations in which a USB port on your computer may be unable to provide enough power to the G-CONNECT. If your G-CONNECT is experiencing any of the following symptoms:

  • Drive does not appear on the Desktop (Mac) or Computer (Windows)
  • G-CONNECT is making a clicking sound after being connected over USB

 

If either of these occur try connecting both USB plugs into your computer for additional power.


Print  Email  Save  Notify Me  Add to Favorites 
Article ID: 123 Article Created: 07-22-2013 17:01 PMLast Modified: 07-22-2013 17:01 PM

How well did this article answer your question? 100% 75% 50% 25% 0%

Most Recently Viewed Articles
How much video can I store on my G-Technology Drive?
It is dependent on the type of video footage you are working with. See the chart below for more information....
Private and Public Content
Admin and Guest users can access content located on the G-CONNECT device via the File Browser. The device comes with two ways to secure content either by placing them in a Private area or a Public Folder....
My G-RAID (Legacy) randomly un-mounts from my system
  MAC OS X Symptoms You may get the error “Device Removal – The device you removed was not properly put away...” or the “Spinning Beach Ball.” Windows XP Symptoms The drive is no longer visible in Explorer or you may get the “Spinning Hour Glass” when accessing the drive. This condition affected some G-RAID units manufactured around Aug 2006.  ...
Drive is not recognized in Windows
What to do if your external g-technology drive is not recognized by Windows....
What are the advantages of Thunderbolt over FireWire, USB and eSATA?
Besides the overall performance 10Gbps, Thunderbolt supports power, data, audio and video so you can use one port to connect many of your peripherals....
How do I make my G-Technology drive bootable ?
All hard drives can be made bootable if the following is taken in to consideration....
How do I change the RAID settings on my G-RAID mini?
  To change the RAID setting on your G-RAID mini you will need the G-RAID mini RAID Configurator. ...
Install the Highpoint RocketRAID Controller
This article contains information on how to install the Highpoint RocketRAID Controller for your G-SPEED eS Pro....
Is it okay to leave my external drive turned on all the time?
   ...
My drive was working; it powers up but I can’t seem to access it?
 Mac and Windows external drive troubleshooting....