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Search our FAQ to find resolutions to common issues.
Articles in G-RAID
How do I initialize G-RAID?
How to initialize G-RAID on Macintosh or Windows system.
How much video can I store on my G-Technology Drive?
It is dependent on the type of video footage you are working with. See the chart below for more information.
I want to use my G-Technology drive on BOTH Mac and Windows
All G-Technology drives are formatted for Mac Operating System. To use these drives on both Windows and Mac platforms, you have two options.
My G-RAID 2 Power Supply is making noise
My power supply is hissing or the power light is blinking.
How do I restore the look of my drive icon after I've formatted my G-Technology drive on the Mac?
Follow these instructions to restore the look of your G-Technology drive icons after formatting on Mac.
How do I setup my drive for use as a Time Machine backup?
In most cases when a new drive is connected to the system Time Machine will prompt you for the setup. If this does not happen or if you are...
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software.
What is the difference between the G-DRIVE and G-RAID?
External Drive Troubleshooting - Mac
Basic steps for troubleshooting your G-Technology external drive on the Mac
What brand of Hard Drive is inside my G-Technology drive?
G-Technology is exclusively using HGST brand hard drives in all products.
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