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Search our FAQ to find resolutions to common issues.
Articles in Wi-Fi Troubleshooting
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers.
Connecting to G-CONNECT over ethernet using a web browser
To access the G-CONNECT Web Application when the device is connected to your home Wi-Fi network via an Ethernet connection, follow the below steps.
Can I access my G-CONNECT and surf the web at home using my iPad on the same network at the same time?
The best way to surf the web and have wireless access to content stored on your G-CONNECT wireless storage solution is to connect the drive via Ethernet to your home LAN (router).
I cannot login using the web address
Ensure that you are first connected to the G-CONNECT by selecting the device in your Wi-Fi Networks list. You must be connected to the G-CONNECT before you will be able to access the content.
The G-CONNECT device is not listed under Wireless Networks on my PC / Mac
Ensure that the G-CONNECT is powered on, and that you are within a sensible range of the G-CONNECT device.
I forgot my G-CONNECT Wireless Network Password
There may be certain situations in which you need to reset* the G-CONNECT device. Typically, this happens when you misplace or lose your Wireless Network SSID password.
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