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Frequently Asked Questions (FAQ)
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What are the G-CONNECT iPad Application Supported File Formats
The following table represents supported video playback requirements for the G-CONNECT iPad application.
Can I use a portable battery pack to power my G-CONNECT?
Yes, there are a variety of portable external battery products on the market that will not only power your tablets and smartphones, but also your G-CONNECT (Mophie, Hyperjuice).
How does the G-CONNECT software categorize the content stored on the G-CONNECT?
As soon as a file has been placed onto G-CONNECT, the device begins the indexing process.
How to find the g-technology drive on your computer
How to find the g-technology drive on Windows and Mac computers.
I forgot my password, do I need to reset my G-CONNECT?
If you have forgotten your password you can use the Password Hint to retrieve your password.
Private and Public Content
Admin and Guest users can access content located on the G-CONNECT device via the File Browser. The device comes with two ways to secure content either by placing them in a Private area or a Public Folder.
Can I access my G-CONNECT content through iTunes?
Yes you can access your G-CONNECT content through iTunes.
How do I view my content with DLNA compatible devices?
You can view your content with DLNA compatible devices and software applications.
Formatting and Partitioning the G-CONNECT
The G-CONNECT comes pre-formatted FAT32 for cross functional platforms, Windows OS and Mac OS. G-Technology highly recommends leaving the G-CONNECT as FAT32.
Why is there a USB Y-Cable?
There are some situations in which a USB port on your computer may be unable to provide enough power to the G-CONNECT.
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