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Search our FAQ to find resolutions to common issues.
Articles in General Questions
My computer says my drive is less capacity than advertised
Why does my NEW hard drive show less space available than what I bought?
My G-Technology drive is spinning down after a period of time
This is often due to the operating system putting the drives to sleep. If you do not want the drives to spin down, you will need to turn off the sleep settings in your associated operating system.
My G-RAID did not ship with a Thunderbolt cable, where do I purchase one?
My G-RAID did not ship with a Thunderbolt cable, where do I purchase one? G-Technology recommends you purchase a Thunderbolt cable through the Apple Store.
On Windows I can't initialize my G-Technology hard drive. Disk Management says it is a "GPT Protective Partition."
On a Windows system drives show up as a "GPT protective partition" and are unable to be formatted. REASON: G-Technology drives are formatted at the factory for Mac OS. Changes to the Mac OS in 10.5 and above have caused an incompatibility with Windows OS, requiring the drive to be "cleaned" before being formatted. The process to "clean" the drive outlined in this article.
How much video can I store on my G-Technology Drive?
It is dependent on the type of video footage you are working with. See the chart below for more information.
I want to use my G-Technology drive on BOTH Mac and Windows
All G-Technology drives are formatted for Mac Operating System. To use these drives on both Windows and Mac platforms, you have two options.
How do I make my G-Technology drive bootable ?
All hard drives can be made bootable if the following is taken in to consideration.
Is it ok to stack my G-DRIVEs on top of one another?
The short answer is yes.
What is the recommended length of cable I can use with my G-SPEED eS?
We recommend no longer then a 1.5M ( 4.5 feet) eSATA cable.
How do I setup my G-Technology drive for use with Time Machine?
G-Technology drives are designed to be compatible with the Apple Time Machine software.
Knowledge Management Software